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Quality and warranty
Quality
Phenomenal quality comes from care. A deep sense of care for the user experience, for product security, and for the world we leave behind to future generations. This great responsibility impacts everything we do – from our choice of suppliers to the various quality inspections we make on the products you get to enjoy. Every supplier or partner is carefully selected and evaluated according to our strict environmental policy and supplier code of conduct. We may be easy-going and nimble in everything else, but we don’t compromise on quality and sustainability.
Warranty
Making sure that customers are satisfied with our products and have a fast and smooth handling when something goes wrong is essential.
If you have any question regarding a product, just reach out to our customer service and they will give you a hand with whatever it might be. If you want to reclaim a product, you can do so here.
Our own brands
The products we sell are carefully inspected by well-known partners on site in the factory and we also have our own fully equipped test lab in our office in Stockholm where we perform additional tests. Quality is constantly secured via diligent work directly in our fully equipped test labs at our Chinese office in Shenzhen as well as in our Swedish office in Stockholm. When you are as quality minded as we are, offering generous warranties is a given.
5 years warranty *
The extended warranty means that Aurdel is responsible for the faults and deficiencies that arise and that the product at the time of purchase is free from defects in design, material, or manufacturing (so-called manufacturing defects) for 5 years from the customer's time of purchase.
*Applies to products where 5 year warranty is indicated on the product page
Lifetime warranty *
The extended warranty means that Aurdel is responsible during its lifetime for the faults and defects that arise and that the product at the time of purchase is free from defects in its construction, materials, or manufacturing (so-called manufacturing defects). Our extended warranties do not cover consumables such as batteries and products with built-in batteries that are non-replaceable.
*Applies to products where Lifetime warranty is indicated on the product page
End users
In the case of a warranty claim on our own brands and you haven’t purchased it directly from Aurdel, contact the sale site where you bought the product. Please return the product with original packaging including accessories and proof of purchase .
When the warranty does not apply
Our extended warranties do not include defects caused by normal wear and tear, damage caused by accidents, misuse, negligence, fire, contact with liquids or other external causes, damage due to failure to comply with the instruction manual, damage caused by use in combination with another product, impaired function as a result of updating external software, damage caused by maintenance performed by someone who has not been approved by us, if the product has been rebuilt or has been changed or has been subjected to electrical surges from, for example, thunderstorms.
Examples of normal wear and tear are worn moving parts and surfaces through regular use and natural bleaching of colors and materials due to the normal aging of the product.
Voices of Aurdel
Sherry Wei
Office & Sourcing Manager China
“Being close to the manufacturers allows us at the China office to secure the highest possible product quality at affordable prices."
How do we ensure that you as a customer get the latest and greatest in tech? It’s quite simple. Besides offering some of the greatest tech brands in the world, Aurdel also develops its own brands and has a committed team on the ground inspecting every production detail.
A key person in making it happen is Sherry, Sourcing and Office Manager at our office in Shenzhen, China. Through diligent controls and regular contact with the factories, Sherry and her savvy team make sure new cool products are continuously being launched, from idea to sourcing, production, and delivery.
Aurdel doesn’t limit production for our products. We provide what the customers want, and there is always something for everyone to enjoy.
