Questions and answers

If you were a Deltaco customer a password has been sent to the email address registered as the administrator on the company's account with a link to create a password. If you have previously had a sub-account, the person with administrator privileges must add you as a user. If no one in your company have received an e-mail with a link to create the password, please contact our customer service and we will help you. If you have had an account in the Aurora web shop you will from June 2nd receive an e-mail where you are requested to create a password on aurdel.com. Have you not received this please contact customer service and we will send out a new one.

Everyone that had a login to the Aurora web shop will starting from June 2nd receive an e-mail with a link to create your password on aurdel.com.

The name change only applies for Deltaco as a distributor. Our DELTACO products lives on and are more popular than ever.

Check your spam folder if it has ended up there and if not, contact customer service and we will help you.

Aurdel Sweden AB retains the same Business ID as SweDeltaco AB had, 556509-3951, since the company changed its name.

If you have had a separate agreement with SweDeltaco AB, it will also be moved to Aurdel Sweden AB.

If you have had a separate greement with Aurora Group Sverige AB you need to sign a new agreement with Aurdel Sweden AB. Please contact your sales representative if you have not yet done this. We have prepared a simple addendum  for this purpose.

No, the prices remain as favorable as ever. If you have an agreed price for a product (for example, a bid price), it continues to apply until the end of the agreement period, even now that Deltaco has become Aurdel.

All ongoing orders have been transferred to Aurdel and can be seen when you log into your account.

As an administrator, you can add multiple users to a company. You can see what role you have under My Account - Roles and Permissions. As a Company Administrator, go to the "Company Users" tab in the menu under my account and click "Add new user". You can find a step by step guide here.

The administrator can also edit and remove users from an account. Go to the Company Users tab under My Account and edit or delete a user.

We're happy to welcome you as a customer! Fill out the customer application here.

An email has been sent to the email address registered as the administrator on the company's account with a link to create a password. If you have previously had a sub-account, the person with administrator privileges must add you as a user. If no one in your company have received an e-mail with a link to create the password, please contact our customer service and we will help you.

Click on log in and then on "Forgot your password?". A password reset link will be sent to your email address.

Contact our customer service for help.

Log in to your account in the webshop and click on My orders and you will see both active orders and order history (invoiced orders).

If you need your old order history, contact our customer service and we will help you.

This is not possible to do in the webshop att the moment. Contact customer service and we will help you place the order.

If the order has not been picked in the warehouse, we can cancel it. Contact customer service and we will help you. If the order has already been dispatched, you then need to make a return.

If the order has not been picked in the warehouse, we can cancel it. Contact customer service and we will help you.

If the order has not been picked in the warehouse, we can cancel it. Contact customer service and we will help you.

You can choose a delivery date in the future when you go to the shopping cart. Select the date in the calendar and click "Request date" to update.

The warranty period applies in accordance with the supplier's warranty promises, which you can usually find on the  manufacturer's website. The warranty period is calculated from the invoice date.

Soon you will be able to report an RMA errand while logged in at aurdel.com, but temporarily we will accept RMAs via email at rma.se@aurdel.com. Include the following information in the email:

• Article number
• Quantity
• Serial number (if applicable)
• Error description
• Invoice/order number

We collaborate with Bring for fast and reliable deliveries.

Usually about 1-2 working days depending on when your order arrives. Orders placed before 2 p.m. are normally shipped from our warehouse the same day.

Log in to your account in the webshop and click on My orders. You will find the tracking link when you click on "View details" on active orders (for those orders that have not been invoiced) or order history (for invoiced orders).

Visible transport damage to the goods must be reported immediately by the recipient to the shipment carrier directly when receiving the delivery. In order for a complaint regarding transport damage to be valid, any shipping deviations must be noted on the shipping document and acknowledged by the driver. Damage needs to be reported to Aurdel Customer Service within three (3) working days. 

If a single package exceeds 35 kg or a measurement over 150 cm, a pallet fee may be added. Fee: SEK 500/pallet. However, we do not charge a fee for more than three pallets, i.e. maximum SEK 1,500. This is added to the invoice afterwards and is not visible on the order confirmation.

Log in to your account in the webshop and click on My orders. Then select order history and you will see a list of your invoices. To see detailed info, click on the invoice line. Then click on see invoice if you want to see the invoice as a PDF.

You can choose to pay by invoice or card.

Green dot means the product is in stock. Yellow dot means that the item is a made-to-order item. Red dot means that the product is not in stock.

This means that we do not have this item in stock, but the product is kept in stock by our supplier. These products have a slightly longer delivery time. There is also no right of return on ordered goods. For full conditions see our sales terms.

In logged out mode, we show most of the products that we have in the Aurdel assortment. When you are logged in, however, you only see the products that are available for you as a customer to buy. If there is a specific product that you are interested in that is not visible to you, please contact customer service and we will look into the possibility of opening it up for you.